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What is the most tactful and effective way of requesting an English as their 1st language Customer Service Rep
Today I had to call Sallie Mae, Sprint, Embarq and another service provider. In each case, my calls were forwarded to English as their non-native language Reps whom I had much difficulty in understanding and they had as much difficulty in understanding me. If my native language were not English, I'm sure I would prefer that language. Each company should provide the customer with a choice prior to being directed to the Representative to avoid this confusion.
Totally agree! The quality of call center reps varies greatly. I've had a couple of good ones, but mostly I have a horrible time understanding and things get screwed up. I am totally unapologetic for saying so, because I'm calling a US number, a US company, and I'm in the US, so I shouldn't have to struggle to understand someone on the other end of the line.
I have specifically requested a US rep before.
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